SHIPPING & RETURNS
Shipping Policy and Turnaround Time
Please allow 3-5 business days from time of payment for your order to be processed. Orders are processed in the order we receive them. We strive to have your order ship sooner than this timeframe, but this is not always possible. You will receive an email notification once your order has been made and has been shipped or is ready for pick-up.
If you are local to Edmonton or surrounding area and you prefer to pickup, choose LOCAL PICK UP at checkout to create Free Shipping. You will receive a notification once your order is complete, and all pickup details are noted in that email, including our address. Keep an eye on your emails and do not hesitate to reach out with any questions!
Canadian Shipping: STANDARD SHIPPING within Canada is FREE. Packages are shipped either as Oversized Lettermail or by Expedited Parcel. Small packages are shipped Lettermail and do not include tracking or insurance. Expedited Shipping and/or tracking & insurance may be added at our own discretion, but is not explicitly included. Flat rate packages may include one or more lettermail parcels. Lettermail packages are typically received within 2 to 10 business days (sometimes longer) depending on your location and Canada Post's current capacity. Lettermail service does NOT include tracking or insurance. Expedited Parcel does include $100 insurance and tracking, and sometimes a guaranteed arrival date depending on Canada Post's capacity. Expedited packages are usually received within 1-3 (sometimes longer) business days. We are not responsible for lost or stolen packages once they leave our hands. PLEASE DOUBLE CHECK YOUR SHIPPING ADDRESS. We are not responsible for addresses entered incorrectly during checkout.
US/International Shipping: For USA addresses, packages are shipped via USA Air-Small Packet, and international packages are shipped International Surface - Small Packet; these options do not include tracking or guaranteed arrival dates. We are not responsible for lost or stolen packages once it leaves our hands. Please let us know if you would like to add tracking and/or insurance and we can get you a quote.
If you require faster shipping for a guaranteed arrival date, please email us BEFORE placing your order to be sure we can accommodate your request. Orders are not guaranteed to be rushed until we have accepted the request, otherwise, orders are processed in the order received and within our order timeframe.
If you have any questions about shipping, please contact us here.
Return & Exchange Policy
We will gladly offer a refund or exchange within 7 days of delivery. Buyers are responsible for return postage costs. Returns or exchanges are only accepted if item is returned in its original condition.
We do not accept returns, refunds or exchanges on custom purchases. Masks are final sale, no refunds or exchanges. Sale items are final sale.
If there is a problem with your order, please contact us as soon as possible so that we can rectify the problem.